How to call us
Our dispatchers speak Russian. This page explains how to reach us anyway, what to say, and how payment works for foreign visitors.
- +7 (985) 887-82-52
- dispatch line, 24/7
- Russian
- language of the dispatch line
- Text in English
- accepted by messenger; we answer with a translator
If a Russian speaker is nearby — hotel reception, a colleague, a friend — the fastest way is to ask them to call.
Three ways to reach us
- Ask a Russian speaker to call +7 (985) 887-82-52 and give the address
- Send a text message in English to the same number in a messenger: address, what happened, your name and a phone number — we will reply
- Call yourself and say slowly: address, "skoraya" (ambulance), your phone number; the dispatcher will call back with a translator if needed
What to tell the dispatcher
- Exact address: street, building, entrance, floor, apartment, door code
- What happened and when; age of the patient
- Whether the patient can walk
- Your phone number
- Your name
Documents
Passport of the patient. For a hospital admission under compulsory insurance (OMS) a Russian OMS policy is required; foreign visitors without OMS are admitted to state hospitals on a paid basis or by arrangement with a private clinic.
Payment
Payment after the service: cash in roubles, a Russian bank card, or an SBP transfer from a Russian banking app. Foreign Visa/Mastercard cards do not work in Russia. A contract and a fiscal receipt are issued in Russian; on request we prepare an itemized statement of services for your insurance company.
Questions
Will the crew speak English?
The crew works in Russian. Doctors understand basic medical English; for anything complex use a translation app on your phone — it works well in practice.
Can I pay by a foreign card?
No — foreign Visa/Mastercard cards do not work in Russia. Cash in roubles, a Russian bank card or an SBP transfer from a Russian banking app.
Do you work with travel insurance?
We provide the contract, the receipt and an itemized statement of services on request; you submit them to your insurer. We do not bill insurers directly.
See also
AYUMED LLC (ООО «АЮМЕД»), INN 9723216181, OGRN 1237700809719. Medical activity licence No. L041-01137-77/01120339 of 10.04.2024; licence for the circulation of narcotic and psychotropic substances No. L017-01137-77/01379764 of 09.09.2024, both issued by the Moscow Department of Health. There are contraindications; consult a specialist. Prices are shown for information and do not constitute a public offer. The Russian version of this website is the legally binding one.